Zapylacz – Blog

Archive for the ‘Internet Power’ Category

The Indian Film Industry is finally waking up to the power of social media. Films have started creating websites and doing promotion online, ads were already seen from quite some time and twitter/ facebook/ orkut were also being tried a bit. Recently I noticed that even the biggest production house, Yash Chopra’s Yash Raj Films (YRF) has understood the power of the internet and taken it up to the social media to get some branding and do good promotions for all its films. I decided to do a done a detailed analysis and was impressed to see the results. Let’s see what they’ve done and what are the thoughts behind the campaign.

The Website:
Yes I agree that a flash site looks good but I still do not favour its implementation primarily because of the slow internet speed in India. Quite a few users who see a flash loading page often tend to close the page straightaway, that’s because of no or little patience. We don’t like to wait! Anyways, once its loaded, a decent interface comes up with the latest release in background (Dil Bole Hadippa these days), a nice way to promote the latest. Also the 30% page flash assures that the recent previous or the upcoming films are also noticed. Contests winners about the previous films are also displayed, motivating people to take part in more contests.

YRF Official Website

Next thing I liked about the site was that each film gets a microsite. No need to create new domains, all on sub domain and having enough knowledge and stuff for the fans or the inquisitive lot. Also contests were promoted in good fashion, full marks to the designers for making them strikingly visible.

YRF-dedicated-movie-microsites with Contests-Facebook-Twitter-Youtube

YRF understands that website alone is not enough to promote and hence has a twitter profile, a facebook fan page, and a youtube channel (operating since 2006), the most essential of them all. All their promos are updated there much before they are aired on TV. A very nice move to get free advertising.

Yash Raj Films on Twitter

Not only YRF, each film has got it dedicated twitter profiles or facebook groups and they’ve mentioned that they are official, a good move once again winning the trust of fans, equally important.

Dil Bole Hadippa (DilBoleHadippa) on Twitter

They have also assured that no one has the slightest of doubts about being official, every profile is linked to one another. The website has links to twitter, facebook and youtube channels and vice versa as well.

Dil Bole Hadippa - Official Group (Yash Raj Films) - Facebook

Dil-Bole-Hadippa-Facebook-ads

Though I am not a big supporter of ads, but if you have the money in your pockets, you should do it is my take and that’s what they’ve done. Facebook ads are evident and done enough to gather a lot of support for the fan pages/ groups .

The engagement team has made a point to keep the fans busy and connected by promoting them all over the place. After all brands are made out of fans/ users. Hence by engaging them consistently they are doing a good job that they speak for them.

YRF-dedicated-Facebook-URL

The technical team seems to be doing a good job. Assuring customized URL’s for their pages, the youtube channel apart from the regular stuff, has branded the page very well.

YouTube - yrf's Channel

They’ve also made sure that every film gets its separate playlist so that the user does not miss any promo for a particular film. A good thought indeed.

Dil Bole Hadippa Playlist

Although they have done a very decent job, the absence of a blog is something which I could not understand. An industry like the film industry which relies heavily or rather completely on its viewers/ fans, keeping that informed is a very important aspect. But not having a blog they are missing on a lot of free advertising and PR. If I am not wrong, Aamir Khan’s dog is named Shahrukh is something that every fan of Asmir knows, but where did they come to know of it ? From his blog of course.

Asking what the fans wished to see in future, what are their opinions, what could be rectified or improved in future is an easy way to get public opinions and then deliver to them. This would improve their fan base, credibility and gain a lot of respect among the crowd. This can be seen by the amount of respect Google has in the online world. A major reason for that is that it does what it’s users want, also the reason why Google’s head designer quit, he had to do not what he thought, but what people wanted. But that’s a one off case, and negligible compared to amount of respect and confidence Google gained among its consumers. So listening to people is a must do for YRF.

Barring the blogging part, Yash Raj Films have done a commendable job on the social media as of now and I must say Kudos to their team altogether. I seriously suggest Quickgun Murugun’s online marketing agency to learn a thing or two or rather all what YRF has done as what they did was entirely crap. Cheers YRF !

Although I did a detailed analysis, I may have missed something which you have noticed. Also possible that you disagree with me on certain points. Do drop in the comments section and let’s have a discussion over it.

Article cross-posted on www.abhinavsahai.com

Our next case in study is the Domino’s Youtube scandal. 4 months ago, 2 youtube employees posted a video that showed them spoiling the food they were preparing to be sent. The video showed one of the employees putting cheese in his nose and then using in the food as well as sneezing and spitting in the pizza’s. The video spread like wildfire and reached half a million views in its first three days itself. When the authorities came to to know they asked youtube to remove the video but I guess nothing can be removed from the Social Media permanently and it kept surfacing at quite a few places. The companies’ brand image took a HIT and a great great PR loss is what it ended in what the employees termed just as a ‘PRANK’. Though the employees have been suspended but both the company officials as well as outlet owners were seen shedding their faults, blaming each others.

All this resulted in heavy losses to the company. Unconfirmed reports said that the losses were up to a staggering $50 million as the company, which operates in 60 countries, bookings took a beating. Criminal cases had been filed against the employees and the President of the Domino’s himself used youtube to apologize for the incident.
Here’s the apology

But does that nullify the complete effect ? The answer is NOT COMPLETELY. While the original video took 3 days to reach half a million and was much over a million views before it was taken off Youtube the apology has under a million views, that too in 4 months duration. You can imagine the damage that it had done.
Things to be learnt : you need to keep a strong eye on this new age media as news here spreads Virally. It takes years to built trust and seconds to break that.

Article cross-posted on www.abhinavsahai.com

And we all thought that the United Airlines’ had had enough, but wait a minute, not everyone thinks so. Dave Carroll (whose guitar was broken by United staff) has produced a 2nd song in the series “United Breaks Guitars”. While the first song surpassed 3 million views in 10 days, 4,983,199 views when I saw last, Carroll has released a 2nd song and looks like he’ll fulfill his promise of 3 songs.
I guess nothing much that United can do now, except for seeing the hits on the video increase and wait for the 3rd song. Hail Social Media.
Not much to talk, I think time to enjoy the song, here it is.

In an attempt to explain why companies need Social Media Branding we started a series last week. The series will comprise of cases where Social Media has affected companies/brands/individuals in a good or bad manner. Last time we posted the case of the United Airlines Stock Crash case, incidentally this time also we post a story which is concerned with United Airlines.
The Case : A Canadian guy travels on a United Airlines flight, but on reaching his destination he sees that his guitar had been damaged by the airline personnel. He pursued the airlines for an year for the damages but when he saw there was no response from them, he put up a video on Youtube which said “United Breaks Guitars”. Being a musician himself he composed a nice song and it became an instant hit. See video :

Effect : When the video views reached 50,000, United Airlines contacted the person and paid him damages and tried to hush up the case. But it had been quite late by then, the net’s a Virus. The video had spread virally to all corners of the world already.

Result : Although United Airlines cleaned up the mistake but now the incident has become one of the most talked about incidents in the Social Media Industry. With the story on CNN and the video reaching a massive 4,000,000+ views the Airline has taken a bashing already. What worsens up the matter is that even if google for United Airlines, you get a first page result of the youtube video “United Breaks Guitars”.

Point to Learn : If you are a service oriented company, you ought to listen to your customers. Had this incident happened a decade ago, it would have never come into limelight as not everyone approaches the media. But in this present scenario, when nobody is out of media, everybody has the power to spread the word and it can really bring more damages as this new form of media has empowered the customers and the best thing is that this is un-censored.
Don’t underestimate the new age customer and the new media – Social Media.

We have been asked a lot over the reality of social media, is it a fad, is it for real, is it here to stay, does Indian market  really needs it ? There have points like : Okay, it’s working for others so what ! What if I don’t benefit from it ? Is it worth the money I pay you ?

And the most common one SHOW ME SOME STATS. While we have made a road map to answer the rest and have already started answering them in a series of posts, the STATS answer is Right Here Right Now.

I guess you cannot question us again on the stats. The only thing that might be concerning you is that India does not have substantial internet reach as compared to the developed nations. My answer to that is : Okay, it does not have the same reach PRESENTLY but does not mean that it will NEVER reach there. It’s just a matter of time when we are there, and with our population way over the other developed nations, we have a much bigger market to target. The only question to ask yourself is whether you want be there before your target or wait till your competitor reaches your target audience. The question “Whether or not I should be there” is gone now, it’s only a question of WHEN ?

Companies/people in the United States might have understood but Indian firms are still playing the waiting game. All of a sudden with major magazines like BusinessToday and Dare having their cover stories on the importance of social media, there is so much social media hype that companies have totally misunderstood what’s the real sense of social media.
For the same reason we have started a series of articles that will make all you business owners to think that probably you should be using it before it gets too late.
The first case is a United Airlines stock crash case. Although the story goes back to last year i.e. September ‘08 but stills it clearly delivers the message.

The Case : A chicago tribune story prompted the United Airlines Stock to crash by 99.2% in barely 2 hours time before the trading had to be suspended on the stock.
The Reason for crash : A Chicago tribune report says that United has filed for Chapter 11 bankruptcy. Hence stock prices plummeted.
The Reality : United filed for Chapter 11 bankruptcy protection in December 2002. It emerged from bankruptcy in 2006. But someone read the article and not finding the date, thought the report to be latest. Luck was on the other side as both the rising oil prices and recession prompted the people to believe the report to be true. The story was available on chicago tribune website and spread virally like wildfire which resulted in the airlines’ stock prices crash.
It was only after the airlines spokesperson confirmed the report was false that the trading resumed and stock prices rose back to normal. Later on United asked Chicago times to remove the archived story to avoid a repeat.
That’s the power of internet ! I guess it cannot be denied that THIS or something SIMILAR can happen to any of the companies. As it is said “Bad news travels fast“.
Point to Learn : You need to keep an eye all the time to see what’s happening and who’s playing with your brand value in order to protect it.